Are There Any Fees When Making a Deposit?
Karkiya does not charge any deposit or withdrawal fees. However, your mobile banking provider may apply their own charges, which are outside Karkiya's control. For bKash, a send money fee may normally apply, though this is reduced when using Karkiya's designated merchant payment channel.
Pro tip: if bKash or Nagad is running a promotion (such as a cashback offer), depositing during that period can get you extra benefits.
Are there any specific conditions for withdrawals?
Yes, there are a few general conditions worth knowing:
- Your account must be verified (via National ID or passport) before you can make a withdrawal.
- Withdrawals can only be sent to your registered mobile number — transfers to third-party numbers are not permitted.
- To withdraw bonus funds, you'll need to complete a specified wagering requirement, which is listed on the promotions page.
- Daily withdrawal limits vary depending on the payment method.
Are There Any Special Benefits for First-Time Deposits?
Karkiya offers a welcome bonus for new members. The bonus amount and terms for the first deposit are kept up to date on the promotions page. Typically, a set percentage is added on top of your first deposit, giving you more to play with.
Keep in mind, taking a bonus is entirely optional. Many players prefer to deposit and play without one, as it makes the withdrawal process much simpler.
What to Do If You Have a Payment Issue
Karkiya's live chat support is available 24/7. If you run into any issue with a deposit or withdrawal, contact support with your transaction ID and the time of the transaction. Most issues are resolved within 30 minutes; complex cases are fully resolved within 24 hours.
A few tips to avoid issues: take a screenshot during the transaction, make sure you're using the correct mobile number, and don't hit the Back button before the payment page has fully loaded.