Karkiya Privacy Policy — Your Data Is Safe With Us

Karkiya collects various types of data to deliver the best gaming experience and ensure platform security. This information is collected directly from you or gathered automatically.

We only collect information that is strictly necessary to provide our services. Collecting unnecessary or excessive data is against Karkiya's policy.

Karkiya uses collected data strictly for defined purposes. Your information is never used for anything beyond those purposes without your consent. The primary use cases are:

• Account Management: For registration verification, login security, and account maintenance.
• Identity Verification (KYC): To verify age and identity as required by law.
• Financial Transactions: For processing deposits, withdrawals, and bonuses.
• Customer Support: To resolve your complaints or queries as quickly as possible.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To fulfill required reporting and regulatory obligations to licensing authorities.
• Service Improvement: To analyze user experience and improve the platform.
• Personalized Offers: To send you relevant promotions based on your preferences (subject to your consent).

Karkiya will never use your data to make decisions that discriminate against you. All data processing is carried out fairly and transparently.

Karkiya never sells your data. However, in limited circumstances, information may be shared with trusted third parties:

• Payment Providers: Only the necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Service: With licensed verification agencies as part of the KYC process.
• Legal Authorities: Upon a valid request from Bangladeshi authorities or international regulatory bodies.
• Anti-Money Laundering: With relevant authorities for the prevention of financial crime.

All such third parties are contractually bound to comply with Karkiya's privacy standards. They may only use your data for specified purposes, and any other use is strictly prohibited.

Karkiya uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser. The types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: To remember your language preferences, theme settings, and similar choices.
• Analytics Cookies: To understand which sections of the platform are used most.
• Marketing Cookies: To show you relevant promotions (subject to your consent).

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Karkiya uses the latest technologies and practices to keep your data secure. Our security infrastructure is outlined below:

• 256-bit SSL/TLS Encryption: All data transmitted between you and our servers is fully encrypted.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Data Masking: Sensitive information is masked within our systems.
• Access Control: Only authorized personnel have access to data on a need-to-know basis.

Please note that no data transmission over the internet is entirely risk-free. Karkiya takes every measure to ensure maximum security, but you also share responsibility for keeping your own account safe.

Every user registered on Karkiya has the following rights over their personal data:

To exercise any of these rights support@karkiya.imEmail us at. We will respond to your request within 30 business days.

Karkiya does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of the account and 5 years after closure (as required by law).
• Financial Transaction Data: 7 years (as required by international financial regulatory obligations).
• KYC Documents: 5 years after account closure.
• Gaming History: For as long as the account remains active.
• Communication Logs: 3 years.
• Cookies & Technical Logs: Up to 13 months.

Once the retention period expires, data is securely and permanently deleted or anonymized.

Karkiya strictly prohibits anyone under the age of 18 from creating an account or using the platform. We never knowingly collect personal data from minors.

If we become aware that a minor has registered on our platform:

• The account will be suspended immediately.
• All associated data will be permanently deleted.
• A parent or guardian may be notified.

If you believe a minor has registered on our platform, please notify us immediately.

Karkiya reserves the right to update this Privacy Policy as needed. When changes are made, we will take the following steps:

• The updated policy will be published on this page and the "Last Updated" date will be revised accordingly.
• For significant changes, you will receive advance notice via your registered email or SMS.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may close your account and withdraw your balance.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our dedicated privacy team is always ready to help:

• Email: support@karkiya.im
• Live Chat: Available on the website 24/7
• Response Time: Typically within 24–48 hours